10 September 2025 · 7 min read · SpectraIQ Editorial
The friction point
The customer fills out a form, gets a placeholder estimate, and waits. By the time the dealership responds with the real number, they've moved on or hardened against a counter-offer.
The AI role
Acknowledge in under a minute. Collect the missing data (rego, kms, condition photos). Set a clear expectation for the human follow-up. Hold the customer's attention with relevant stock matches.
What not to do
Quote a final trade-in figure. Promise a number. Suggest a price band. All of these create downstream disputes.
The handover
A complete summary to the used car manager, vehicle, condition, customer context, stock interest. Trade-in conversion rises when the human conversation starts informed.