24 September 2025 · 8 min read · SpectraIQ Industry
Loading the workshop
EV service intervals are typically 24 months / 30,000 km vs 12 months for many ICE platforms. Booking density drops; bay revenue per slot must rise.
Technician certification
HV-certified technicians are scarce. Booking flow needs to route the right job to the right tech.
Customer messaging
EV owners expect digital-first booking, transparent diagnostics and remote updates. ICE owners are more split. AI should adapt by segment, not force one path.
Parts and tooling
HV parts and tools have different storage and handling. AI booking should not promise capacity the workshop cannot honour.