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Customer Relationship Director
Sydney / Melbourne
Hybrid (2–3 days in hub) with regular customer travel
Company
SpectraIQ is an Australian AI platform built specifically for the automotive dealership industry. Conceived in 2025 and formally incorporated in Melbourne in 2026, SpectraIQ was founded on practical commercial experience, with the goal of developing AI that genuinely improves customer engagement, operational efficiency and commercial outcomes for Australian dealerships.
Role overview
Customer Relationship Director · Sydney / Melbourne · Hybrid (2–3 days in hub) with regular customer travel.
Mission
Own long-term customer health across the SpectraIQ portfolio. Ensure every customer realises the outcomes they signed up for and continues to expand their relationship over time.
Responsibilities
- Operate as the trusted senior contact across a portfolio of dealership customers.
- Run quarterly and executive business reviews with clear commercial narratives.
- Identify expansion opportunities across modules, rooftops and use cases.
- Partner with implementation, product and engineering to resolve customer priorities.
Success measures
- Net retention across the portfolio remains above target.
- Customer satisfaction and reference-ability improve year on year.
- Product roadmap decisions are informed by structured portfolio insight.
Required experience
- Senior customer success, account management or client-service experience in enterprise SaaS or professional services.
- Comfortable operating in commercial conversations at executive level.
Preferred experience
- Prior exposure to automotive retail, dealer groups or OEM environments.
- Experience running structured executive business reviews.
Benefits
- Competitive salary and equity participation.
- Travel and hospitality budget appropriate to the role.
Working style
Hybrid (2–3 days in hub) with regular customer travel. Remote-friendly across Australia with hybrid time in the Melbourne and Sydney hubs where useful.
Location
Sydney / Melbourne.
Growth opportunities
This role is on the path to VP Customer as the customer base scales.
Application process
We keep our process focused and respectful of your time: an initial conversation, a role-specific working session, a leadership conversation, and reference checks. Applicants are welcome to reference the role they are applying for on the contact form.
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